Last updated: May 13, 2026

Chiliclub is committed to protecting the personal information entrusted to us in the course of our business activities. This policy explains how we collect, use, retain, and protect this information, in accordance with the Act to modernize legislative provisions regarding the protection of personal information (Bill 25).

1. Personal Information Collected

We may collect only the information necessary to provide our services, including:

• name, contact details, and professional information;
• content submitted via forms, quote requests, or email exchanges;
• website usage data (cookies and anonymized statistics).

We do not collect sensitive information without explicit consent.

2. Purposes of Use

The information is used solely to:

• communicate with you and respond to your requests;
• manage projects and customer relationships;
• improve our services and our website;
• comply with our legal and contractual obligations.

We do not sell or rent your personal information.

3. Disclosure to Third Parties

Information may be shared only with:

• our technology providers or partners necessary for the provision of services (e.g., web hosting, management tools);
• authorities when required by law.

These third parties must comply with confidentiality and security obligations.

4. Retention and Security

Information is retained for as long as necessary for the purposes mentioned above, then deleted or anonymized.

We implement reasonable security measures (restricted access, system protection, internal procedures).

5. Cookies and Analytics

Our site may use cookies and analytics tools for statistical purposes or to improve the user experience.

You can disable them in your browser settings.

6. Your Rights (Bill 25)

You may at any time request:

• access to your personal information;
• its correction;
• the withdrawal of your consent, where applicable.

To exercise your rights or file a complaint, contact:

Privacy Officer

For any questions or comments, please email us at: annie@chiliclub.co

7. Policy Updates

This policy may be updated to reflect changes in our practices.

The most recent version is published on our website.